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Recent content by MultiVanAdmin
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BCMS Vu Abandoned Call Timer?
PDHall, that would work with CMS but BCMS Vu only gives you "canned" reports. As far as I know I cannot customize any of these reports unless I export them and write my own customizations. That may be my only option. Thanks for the info.- MultiVanAdmin
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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BCMS Vu Abandoned Call Timer?
I am trying to not count abandoned calls under 5 seconds on my BCMS Vu reports. Avaya said to set my "System-Parmameters features" BCMS/VuStats Abandon Call Timer to 5 seconds yet I still see <5 seconds abandoned calls on my BCMS Vu Abandoned Calls Split/Skill Interval Report. If I am...- MultiVanAdmin
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
