Recent content by MatthewM

I have an Intuity Audix connected to a Definity G3 phone switch. If an inbound caller reaches an employee's voicemail, they can hit "0" and be sent to the main receptionist desk. However, we have a group of 6 people that would like callers to be able to hit "0" after getting their voicemail...

OK, but unfortunatley the digit conversion table will not take the necessary pause characters (~p).

I'm not quite sure how I would do what you suggested. Within the ARS table I do not see where I can attach the 4-digit access code to the dialed string. REMINDER: This is not an access code within my switch, it is at the MCI level. When a call goes out over our MCI long distance T-1, a 4...

From a vector I need to be able to route a call to a long distance number. The call goes out over a trunk that requires a 4-digit access code at the long-distance provider level. If I was setting up a modem within our system I would simply add one or two commas at the end of the number and...

I am interested gjegstrup. I can be reached at mmueller@alliance1.org.

I have a user that would like to have a separate message for when she is away from her desk and when she is on the phone. Can anyone tell me how this is done? I have an Intuity Audix and Definity G3Si.

I would like to be able to restrict a station from receiving external calls. I can restrict outbound external calls via a COR, but haven't figure out how to do so for inbound external calls. Environment: We are not utilizing DID. All calls are received by an Audix auto-attendant, and routed...

When our call center receives calls, agents are able to transfer them to an outside line. However, when the agents initiate a call, they cannot then transfer the individual somewhere else. Two questions: 1) Is there a setting that will allow this type of transfer? 2) Who will be paying for...

I need to add all dialed strings under the 262 area code to our ARS table as a local. Right now there are quite a few 262xxx entries in the ARS table. Some 262 numbers can be dialed as local from our building, and some cannot. Is there one entry I can add to the ARS table to make all...

I have a Definity G3 system linked to an Intuity Audix, and want to know how to disable the transfer to attendant feature by hitting "0" when in a voicemail box. Any help would be greatly appreciated!

Thanks fellas. I used the "add data next" command. I am now able to save the announcements to a memory card (for off site storage).

I have a two cabinet Definity G3 PBX with a network control card (TN777B) in cabinet "A" that allows me to insert a memory card for backing up translations and announcements. I just recently installed a TN750C announcement board in cabinet "B". Upon running the command...

Is there a way to setup an audible alert for an agent when there are calls in queue? Thanks.

What is the best way to block messages containing a certain text string in the body?

I am trying to setup a phone station with two separate hunt-group logins. Can anyone tell me if these two hunt-groups can be logged in at the same time?