Recent content by mattb025

Issue : Group of 1140e's at remote site dropping calls. Phone is not cycling or logging out. Calls at main site no issue. System info 1140E, CS1000E with ver 7.5, AACC. I have seen this when the phone looses connection, but phone shows no sign of network lose, just call drop.

I had to change the keys on the switch. I never was able to get OTM to show the keys on the expansion panel.

Got it now. Thanks guys.

I am programming a 3904 phone with 2 expansion panels. Using OTM 3, and CS1000M. When I build the phones I set the KBA to 2 I can see and config all the keys. However when transmitted to the switch, the expansion panels do not work, and the keys are no longer visible from OTM. When I look on...

Well it looks like the 1150E is the phone of choice. I know orginaly I asked for the 2050 to be excluded, but does anyone run these for call center agents on a mass scale?

We are a call center of roughly 300 people. Preparing to go VOIP. Other than the 2050 softphone, and 2004. Is there any opinion on other Nortel IP phones one would recommend for IP ACD agents?

Yes the phone prompts just like it should.

REQ: prt TYPE: 1230 TN X X X X DATE PAGE DES MODEL_NAME EMULATED KEM_RANGE DES 3538 TN X X X X VIRTUAL TYPE 1230 CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG_ZONE 003 CUR_ZONE 003 ERL 0 ECL 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST CLS CTD FBD WTA...

I have built a new 1230. I can see it connect to server. Phone shows CS1000 , no DN, only message that says "Offline" running a cs1000m ver 5.5 I have serveral I2004, and 2050 running without issue. Any thoughts?

Still waiting on Vendor.

I have tried installing Excel on the sympweb server. No good. Have uninstalled it since it is not supported on the server.

I am not opposed to putting Excel on TM. But tell me how does putting excel on TM fix an issue that is running on Symposium web server, as they are seperate servers?

When trying to export historical reports to excel recieve the following error. "CRAXDRT Error Occured on Server. -2147206427:TSLV Record Not Found." I have looked at thread thread959-1198221. The metabase is already set to over 1GB Sympweb 4.5 trying to export to either Excel 2003 or Excel 2007

Thank you very much. I forgot that step in the process of making the new huntgroup.

What would cause a call not to show up in the call by call report. It seems to route properly, but does not show in the report.