Recent content by MACGVEYER

Hope this helps. I had same problem, turns out the callpilot has hours of operations set for different times of day for different days of week, perhaps your callpilot had this installed as part of the upgrade.

Thanx all....I discovered my issue while investigating all your ideas, turns out the callpilot had the hours incorrect for morning,afternoon,evening,non-business. I set the hours and my daytime issues went away. Again, thanx all for your replies.

Thanx....I do have a callpilot ver 31.10.14.22 ( I think it is a callpilot 150) and I do have ICC enabled, we use it for after hours callers to direct them to department mailboxes. That is the message that is sometimes played during normal business hours. (I presently cannot duplicate this...

Thankyou ... I will check with the installer and see if we have ACD or a call sequencer in front of our system.

I have a Norstar MICS 7.0 with VM I need a message to be played when the operator is busy, (and can later pickup the call). Something like "thank you for calling, someone will be right with you" Presently, when the operator is busy, the call goes into the general VM box, which no one checks. If...

Just a followup on my thread, I was able to download the instructions from the internet, and set it up correctly, all is working fine...needed windows sp2 only, and of course the emanager program to get it to work properly.

Greetings...we have a small CTX28 system and have not needed to use emanager to address any issues till recently. I have downloaded and installed emanager, I have installed all the windows components it needs, and it does come up with a user name and password. I have tried the user name and...

That did the trick......Thanx

Greetings......I have a Norstar MICS with a hunt group 03 that has extension 2471 assigned to it, when I call that extension, it does indeed go thru my hunt group properly....my problem is, I want that hunt group to be extension 2917(not 2471).I have 2 other hunt groups, and they have 29xx...

Thanx I would like to add, that any forwarded call to a land line in the same Sprint area, behaves normally. It appears to be only when we engage the Sprint network cell phone towers, do we have this issue. (Sprint has also monitored the call through the towers as well). I was curious if any...

I have a new Norstar MICS system, all is fine, except for call forwarding to a sprint cell phone. When I set the call forward feature to on to a sprint cell phone (in a 7316e handset) and have a call come in thru a DID line to that handset, the call does get forwarded, but the "ringing" that a...

Thanx all I am going to try the "read the menu out twice while they are recording" response, I like that idea. Again thanx all for your input.

Thank you....my bad, I do have the 8 as the repeat menu key, and it does work ok, but I need the menu to repeat for those callers who do nothing but listen.

thread1361-1557686 This thread is what I want, the CCR to repeat once it goes thru its menu. IE if the caller does nothing after hours, and just lets the call tree go through its menu, I want it to repeat again, until the caller does punch a number to go somewhere. I presently have a NORSTAR...

I have an Meridian Option 11c with voicemail (Callpilot 3.0). The meridian got hit with a power surge past the UPS and killed the SSC card (daughter card) my technician tells me that he is able to reload my database aok, but as soon as he puts in the dongle with the security features, it...