Recent content by lopes1211

Minimum ask would be to provide the exact system and release you are referencing. You'll need to research "base load upgrade" using the upgrade docs for your specific version. Assuming R20 or R21, if you're already on R21, you wont need a new license. If you are on R20, you'll need a license...

Upgrading RHEL 8.4 to RHEL 8.10 on OVA-based virtual machines About this task You can upgrade RHEL 8.4 to RHEL 8.10 using the following av-upgrade-os command. The av-upgrade-os command is available when Communication Manager R10.2.1 is installed. Before you begin 1. Install Communication...

Same title as a previous post by Wallot that had no answers or update. https://www.tek-tips.com/threads/asbce-missing-authentication-tab-in-the-sip-server-provider-config.1825143/ New 10.1.2 install and when setting up SIP Servers the authentication tab is missing. My provider requires...

It's automatic. There is nothing to do under normal circumstances. Gateways/endpoints do not work like IPSI's. Nothing actually changes in the ESS, to make it "active". It just sits there waiting for something to try to connect. If a gateway or endpoint cannot reach procr, it consults it's...

You heard ringing because the call was delivered to an available agent. Agent Login ID: 8110

Post the list trace results for the 2nd call.

That's exactly what you are asking it to do in step 2. You probably meant to use the word "staffed = 0" there instead of "available = 0". List Trace Vector 33 will show you exactly what is happening.

What is the full patch name? What do you mean by "CM1 is on esxi"....are you running duplex cm on 2 different hypervisors? If so, are they both 10.2 or is server A an older version than server B?

Just include the new. Existing will not be deleted.

My understanding is that CMS HA is more or less just 2 stand-alone instances with the admin-sync tool pushing credential data and on-demand reports between the two. How/where does that initial config of primary vs secondary take place? I see reference to needing a file "acms admin-sync (HA...

You cannot make a bridged appearance of a virtual station type as there are no call-appr to bridge. It must be some other type other than "virtual". -CL

Translations are in the server/processor. You can just hot swap the TN793. Of course those 24 stations wont work while the card is removed. -CL

Also "list config ds1" -CL

It seems like you're getting twisted up trying to circumvent the whole point of ELIN's. Read through the docs. Some highlights: 1. You do not need a unique ELIN for every phone. 2. An ELIN just needs to be a functional DID and an unregistered station needs to be built. You can make 4444...

You would need to use another extension as it's all dependent on the pub-unknown 5555 - uses main number in pub-unk <- already setup dummy station 4444 - uses 1-xxx-xxx-5555 in pub-unk use 4444 as the emergency ext on station 5555. and emergency calls will outpulse 1-xxx-xxx-5555 -CL