Recent content by LBGeist

I didn't check server logs. Not sure if they'll go back far enough.

Hi there, WE had a complaint about a call getting dropped. When i checked the call by call logs I found the call and it showed up as "Cancelled". I've searched documentation and I can't find anything about why the call showed up as cancelled. Does anyone know what that is?

Do you have any idea what that is? I have removed everything labelled callpilot in the registry and in the files. i still can't get it to install. Any suggestions are appreciated.

Which part of it? To add an entry into the SDN table go to the System menu in the CP Manager and choose Service Directory Number which brings you to the SDN table. Then you choose Add and enter the DN and choose the application. If you are looking to create a new application then you need to...

Server is 02.01.27 DM version is 2.50.06.03 I've installed in on other computers for use with this server and it works fine. I just can't get it to install on my laptop. I do have Application Builder installed but I uninstalled it and still can't get it to work.

Hello, I am trying to install Desktop Messaging on my laptop and it keeps telling me that it detects that my computer is a call pilot server and it cannot install on a CP server. I know it's not a server, and I've tried removing everything call pilot from the registry but it still won't let...

IP addresses are correct in the hosts file. Webclient is accessible from a desktop PC, but cannot do anything when logged in.

It is not a DNS issue as we are able to connect to the webclient (although we DID have this issue). We are able to connect, and login but cannot do anything once we are in there. SOAP is installed and it is a Trusted site.

Hi there, We recently changed our IP addresses on our SCCS 5.0 which has a webclient which is NOT co-res. When I connect to it from my desktop, i cannot run Historical Reports. It says there was an error connecting to the server. We've had this error in the past when the SCCS server and the...

Hello all, We are looking to add wallboards to a site of ours that has Symposium 5.0 with a webclient. Does anyone have any suggestions?

Is there any way to get agent logins setup on an Option 11 with Basic ACD? Right now they are just logged in with Position IDs. Any help would be appreciated.

Hello, Recently we had issues with our Call Pilot and since then I am unable to open one of our Applications to modify it. All other applications on the server seem to be working fine. When i try to open the App it says "The system could not load the application from the server. Please check...

TRMB is set to yes. There are no RART or TBAR tables. I have checked the trunks but don't see anything that would specify transfer or not, where would I see that? Is it possible that the NCOS is the issue. My trunks have it set at 7 but my phoneset has an NCOS of 5. Now I will say the trunks...

Hi all, I'm having issues with my Option 11 not being able to transfer externally. I can Forward externally, but when someone tries to transfer the call, one of 2 things happens, either the call gets a fast busy or you cannot press the transfer key a second time to complete the connection. . ...

I haven't tried switching the phone. I'll try that in the AM. the red light does not come on next to the headset key, but that happens when you don't have anything plugged into it, so I assumed that something was wrong with the headset. It's brand new, only a week old so I hope that it's not broken.