Recent content by kmerck

Thanks for the quick response. I am using an IP Office and the configuration references Communication Manager. Do you have IP Office setup guide?

Does anyone have the configuration code needed for an ASA 5510 to use for a 5620 with VPN software?

kwing112000, Can you put me in touch with that customer. I would like to see what they ran into doing this.

Has anyone tried to run or is currently running virtual servers for any of the Communication Manger voicemail system platforms?

Can anyone provide feedback on running or attempting to run virtualization?

Have you taken a look at Zeacom?

bigdog1175, I have also seen the problem on my 412 and 406v2's running IPO 3.2.59. I never tried to remove the user and rebuild. A reboot of the system will fix it temporarily. I upgraded to 3.2.61 and at least that problem has gone away.

aarenot, Our company has also be using CCC for the past 2yrs and we are not exactly thrilled with how the Delta Server skews our reporting among other things. I have a demo scheduled with Zeacom to take a look at their product. Do you know of any other call center software products that will...

Does anyone know how to record hunt group calls (Call Center); however, not record personal extension calls? My problem is that we record by the agent's ext which also records their personal calls, which we don't want to do. The other option that I see is to record the particular hunt groups...

We are adding another voicemail server because of 16 site limitation for each SCN. Is it possible to use Microsoft Virtual Server 2005 to run both vm's on the same box with both license keys? Has anyone tried this approach and been successful?

Has anyone had issues with continuous reboots running 3.2.54? I have to unplug both PRI cables and the LAN cable, power cycle, and pray it comes back up.

When you have agents in multiple goups, is there a way to keeps CCC reports from being skewed?

Jaime77, Thanks for the feedback. Have you had any experience running ContactStore with other non-Avaya apps?

I need some feedback on experiences with running multiple Avaya applications like (Voicemail Pro, CCC, ContactStore)together on the same Windows 2003 Servers. I know that the standard Avaya answer is to run one app per server, but just looking for some good feedback here.

Has anyone had any experience in creating customized reports for Avaya's Compact Call Center v5?