Recent content by kmcglinchey

We've done a similiar set-up very cheaply. We use the service observing facility on the switch along with a product call digital logger (http://www.digital-loggers.com). What we do is hook-up analog lines on one side of the digital-logger and modems controlled by a PC on the other. We've got a...

We paid about $1200 for our vendor to disconnect, set-up a 2 cabinet G3Si, coordinate swinging the T's and punch-down and test 200 station. We did the physical move ourselves. We were down for only about 8 hours or so in total. I would recommend our vendor (we're in Denver), but I think that's a...

tolson -- interesting. I have been operating under the premise that a particular call queued to the same skill at the same priority would NOT have an impact on the queued state of that call (or any other call). Does the 4th requeue of the call make it dequeue? Maybe I need to spend some more...

On the Avaya support site: http://support.avaya.com/japple/css/japple?PAGE=avaya.css.TechnicalDatabase Search for: 07-300302 You should get a .pdf search hit for CM 2.2. Open it and down about page 139 or so, there'll be a chapter on viv. Have fun...

dwalin - Fantastic ... that looks like the ticket. We'll test it tonight and see how it goes. I'm thinking the "viv" feature might come in handy for other things too... I appreciate the response.

G3SiV12/CM 2.1 Using Avaya IP Agent to pop a screen driven by digits collected in a vector. Digits are provided by 3rd-party IVR calling into the Definity (a human is conferenced by the IVR). I want to provide an "out" to voicemail for the human ("Press 1 to leave us a message, press 2 to...

dwalin -- helpful ... thanks. schned99 -- We'll definitely get our vendor to do the implementation, but I like to go into discussions with them somewhat armed.

I'm a wayward DBA who has somehow ended-up supporting a PBX. This situation can't last, but in the meantime, the business is asking us to route 5000 (or more) DID's through the G3Si to an IVR system. The IVR needs to know the number of the specific DID upon which the call was delivered in...