Got it...
Figured out "on hook default path" isn't as important as THIS menu setting: "Telephone Options > Preferences > Headsets > Active Headset Device: - change it from "Wired" to "USB"
Also worth noting... on the 1165E phone, you will only see the option for 'Wired' - you will NOT see the...
Hello, We've got a few Nortel 1120E phones with the USB port... upon first look, it appears we could leverage the Plantronics EHS (Electronic Hook Switch) cable to answer calls without picking up the handset. Even though we went through the phone's 'Telephone Options > On hook default path' and...
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