Recent content by JosieL

Found a solution for this process. Thought I would post for others who may need this solution: This is the route parameters for the Ericsson MD110 rocai:rou=xx(Route Number),sel=0110000000000010,trm=7,serv=0100000010,dist=30,disl=128,traf=01151515,bcap=001100,sig=011100000030...

Looking for information if anyone has done a link between the ShoreTel and an Ericsson MD110 just looking for 4 digit dialing between the Ericsson and the ShoreTel - nothing fancy, no caller ID - just simply 4 digit dialing -

Switch: MD110 VERSION: CXP1010130/4/TSWSP07/SP07 I am having an ongoing issue with Group Hunts to ADN/MDN locking up (the lines). I have installed group hunts that hunt to ADN/MDN lines that are on multiple phones (any where from 2 phones to 10). The ADN or MDN rings and is answered by one of...

Can someone give me more information on Wireshark and how it will help troubleshoot IP phones problems?

Navdeep How / what connections do you need hooking in with the CIL on HDU. I know how to create switch side not sure on what billing system needs?

I have read quite a few threads on this issue but most are two years old. We are looking at virtualizing our server used for call accounting. We needed to remove the call data collection from serial connection and it has been moved to network connection. Having the same problems that many of...

The problem I am trying to resolve is when initiating a conference call and adding members. When a member is called and an automated system answers and requires you to dial the party's extension number and it has a digit 3 in the extension it won't work. If the party's extension is 243 you can...

In anyone's experience turning the "Tone Sender" always ON what type of ramifications have they seen. We currently equip approximately 1 TMU board per magazine. Does anyone have problems with not enough TMU boards?

Need some advice on Activation of ETE-DTMF mode "Tone Sender". We currently activate by code. Is activation required by code only? Is always on an option? Are there options?

Finally working but really had to jump through HOOPS on this one. Took the D out of the TRA in the Abbreviated Dial, but then you could only dial from external. Internal dialing would not work so.... Added a Generic Extension and put a PELPI on it to the External number and it works. It's a...

Setting ASPAP 118 made no difference Setting up ACD group no difference Setting up a GH group no difference Still can't call 7980 or 5004 from external

Could you expand more on treating them as DEST codes? I tried it and could not go through internal or external but may have done wrong. I used a similar setup for a Diaphonics IVR and used Abbreviated numbers for the application and I can call those from outside and inside on that I used a...

5004 & 7980 are valid DID numbers and are the only 2 that I need to work from external and they don't. 2500 is only a valid internal number so no need to work from external Sorry that may not have been clear. in Number Analysis all three are set up as AC MD110 VERSION=CXP1010130/2/BC12SP7/R2A...

If anyone has any ideas I would appreciate it. I have an IP Call Center that is set up. I connect to the Call Center using a TLU77/1 T1 ISDN PRI connection. Problem: you can call all three numbers internally but two of the three are DID numbers and cannot be called from public. When called...

Thanks, I am working it through the Matrix and just have a few things to tweak. Plus this is helping to solve some extension payphones we are using too.