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  1. JosieL

    ShoreTel / Ericsson Integration Set Up

    Found a solution for this process. Thought I would post for others who may need this solution: This is the route parameters for the Ericsson MD110 rocai:rou=xx(Route Number),sel=0110000000000010,trm=7,serv=0100000010,dist=30,disl=128,traf=01151515,bcap=001100,sig=011100000030...
  2. JosieL

    ShoreTel / Ericsson Integration Set Up

    Looking for information if anyone has done a link between the ShoreTel and an Ericsson MD110 just looking for 4 digit dialing between the Ericsson and the ShoreTel - nothing fancy, no caller ID - just simply 4 digit dialing -
  3. JosieL

    ADN/MDN Locking up

    Switch: MD110 VERSION: CXP1010130/4/TSWSP07/SP07 I am having an ongoing issue with Group Hunts to ADN/MDN locking up (the lines). I have installed group hunts that hunt to ADN/MDN lines that are on multiple phones (any where from 2 phones to 10). The ADN or MDN rings and is answered by one of...
  4. JosieL

    IP Phones

    Can someone give me more information on Wireshark and how it will help troubleshoot IP phones problems?
  5. JosieL

    NIU CIL Problems

    Navdeep How / what connections do you need hooking in with the CIL on HDU. I know how to create switch side not sure on what billing system needs?
  6. JosieL

    NIU CIL Problems

    I have read quite a few threads on this issue but most are two years old. We are looking at virtualizing our server used for call accounting. We needed to remove the call data collection from serial connection and it has been moved to network connection. Having the same problems that many of...
  7. JosieL

    Conference Call Issue

    The problem I am trying to resolve is when initiating a conference call and adding members. When a member is called and an automated system answers and requires you to dial the party's extension number and it has a digit 3 in the extension it won't work. If the party's extension is 243 you can...
  8. JosieL

    Tone Sender Options Advice

    In anyone's experience turning the "Tone Sender" always ON what type of ramifications have they seen. We currently equip approximately 1 TMU board per magazine. Does anyone have problems with not enough TMU boards?
  9. JosieL

    Tone Sender Options Advice

    Need some advice on Activation of ETE-DTMF mode "Tone Sender". We currently activate by code. Is activation required by code only? Is always on an option? Are there options?
  10. JosieL

    MD110 PRI connection to router

    Finally working but really had to jump through HOOPS on this one. Took the D out of the TRA in the Abbreviated Dial, but then you could only dial from external. Internal dialing would not work so.... Added a Generic Extension and put a PELPI on it to the External number and it works. It's a...
  11. JosieL

    MD110 PRI connection to router

    Setting ASPAP 118 made no difference Setting up ACD group no difference Setting up a GH group no difference Still can't call 7980 or 5004 from external
  12. JosieL

    MD110 PRI connection to router

    Could you expand more on treating them as DEST codes? I tried it and could not go through internal or external but may have done wrong. I used a similar setup for a Diaphonics IVR and used Abbreviated numbers for the application and I can call those from outside and inside on that I used a...
  13. JosieL

    MD110 PRI connection to router

    5004 & 7980 are valid DID numbers and are the only 2 that I need to work from external and they don't. 2500 is only a valid internal number so no need to work from external Sorry that may not have been clear. in Number Analysis all three are set up as AC MD110 VERSION=CXP1010130/2/BC12SP7/R2A...
  14. JosieL

    MD110 PRI connection to router

    If anyone has any ideas I would appreciate it. I have an IP Call Center that is set up. I connect to the Call Center using a TLU77/1 T1 ISDN PRI connection. Problem: you can call all three numbers internally but two of the three are DID numbers and cannot be called from public. When called...
  15. JosieL

    Blocking internal extension to internal extension

    Thanks, I am working it through the Matrix and just have a few things to tweak. Plus this is helping to solve some extension payphones we are using too.
  16. JosieL

    Blocking internal extension to internal extension

    Hi, we currently are using the MD110 BC12SP7. Our jail has a few cellpod areas with phones installed for inmates to use for court calls. I need to block these phones so that they can only dial specific numbers internally, blocking access to external lines is not a problem that is done. But...
  17. JosieL

    911 CAMA TRUNKS BLOCKING PROBLEMS

    Dave Yes, post some printouts. I will look this over. One more question. We only have a 13 LIM system but we do go over a 3 city geographical area. LIMs are set up to attach appropriate prefix but even within that we have several buildings. How is that affected I need to get 911 to the...
  18. JosieL

    911 CAMA TRUNKS BLOCKING PROBLEMS

    Dave Thanks, but not all of our phones want to send Call ID out, (i.e. Sheriff personnel, Child Abuse Case workers) so for 911 I need Telident to send the info Unless you know of a way to bypass Telident and Cama trunks, which I would love to hear of options. Jlinnebur@larimer.org
  19. JosieL

    911 CAMA TRUNKS BLOCKING PROBLEMS

    Any tips out there for this problem. We have a Teltronics 911 ANI system. Two Cama Trunks. If a user calls 911 the call goes through but then the trunk goes blocked. With the blocked state being B5 Blocked by equipment outside the system, for example another exchange which is not a digital...
  20. JosieL

    Call ID Info Forwarded

    Thank you TripleT that worked

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