Recent content by johnathcc

Thanks all. Just for curiosity's sake, the outcome was: the customer decided that it would be more pro-active to just add another line, which we completed last week. I agreed with their decision, but I wanted to make sure I'd explored the alternative thoroughly.

I'm starting a new job where I'll be managing a multi-point metropolitan-area network -- at least 12 routers. The new boss wants to buy a laptop for me, but wonders whether the laptop needs a serial port to talk to routers and switches. Seven years ago I would have said yes, absolutely. But...

Pardon the newbie question, but I haven't worked much with Panas. From reading the manual it looks like there's no way to get creative with line assignment -- make CO Line 1 ring only on Set 11, CO Line 2 and 3 both ring on Set 12, etc. Looks like you get every line on every set no matter what...

@sam173: true, but not every organization wants to host and run their own box. Some stuff you do in-house, other stuff you outsource. Depends on your resources. YMMV.

One opinion I got from a consultant (from the computer network world) is that for most organizations, especially small ones, hosted VOIP is the way to go. No box in the closet (just an edge router), whatever IP phones you like on the desks, extreme reliability (your provider is big and dual- or...

That's possible. I'm handicapped because I've only heard this with my own ears once, and then the malfunction was different--it repeated an EWT greeting when it should have gone on to the next one. I just deleted the EWT table entirely (no, not in a fit of pique! it wasn't being used anyway)...

Customer has a MICS, sw ver 7.0, with T1/PRI/DID, and a CallPilot 150 with Enhanced Call Center. They say often the Call Center's greetings get cut off half-way through, e.g. "We apologize for the delay. If you would like to leave a message, press--". I think this is happening only with the...

Now that the MICS and CICS are going away -- and I wouldn't bet on the BCM line being sold much longer either -- what are people finding to meet customers' needs?

There's no customer PBX. The customer has a KSU, a Nortel MICS ver 7.0 with 1 digital interface (=T1/PRI) card. The phone (& data) service provider is XO. The PRI protocol is NI-2 and all the settings are vanilla. The customer's probably just going to add another T1, but I'm just wondering if...

Take an inductive amplifier (the wand part of a tone and test kit) and find the port on the Hold2Gold where the music signal is coming out. Probably the only thing you need to connect is the audio jack, but with the wand you can make sure. Is your system an MICS or CICS? You wrote "Nortel+...

What BASpatha said--I used to be a big fan of set relocation, but I've seen too many problems: phones that couldn't hook up with their mailboxes, etc. Moving cross-connects is easy and takes very little time.

Maybe it's not as crazy as it sounds. The situation is: A medical practice) has a T1 with PRI & DID. Most of the time that's enough. But Monday and Tuesday mornings their billing department and their medical assistants start calling out, and patients call in, and the T1 gets saturated. One...

Maybe it's not as crazy as it sounds. The situation is: A medical practice) has a T1 with PRI & DID. Most of the time that's enough. But Monday and Tuesday mornings their billing department and their medical assistants start calling out, and patients call in, and the T1 gets saturated. One...

Does anyone know of a call-back facility that can be added onto an MICS/CallPilot 150 combo with Enhanced Call Center? We want something that will prompt the caller for a call-back number, record it, and then when an agent is free call the customer back and transfer the call to the free agent...

Thanks, Dexman. Regarding the 539C11, this could be an upgraded card. We're not the original techs on this system. Going from left to right, the system has: 206E, 200E, processor card (Partner ACS rel 6.0), VSMail, 206E There's a gap in the extension numbers between the first 206E and the...