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Recent content by Jkasw

  1. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    Correct me if i am wrong but thats extension and disable allow direct media path ?
  2. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    it only happends when 291 redirects. doesnt matter to what number the deskphones the 9608L are ip phones. the dect phones are connected to the dect master.
  3. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    the transfer of the call goes fine. the customer that is calling and gets redirected from 291 to 302 gets automaticly put on hold. at that point 302 has to put the caller on hold again and back to the caller to finally be able to speak to the customer.
  4. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    we tried a blind transfer aswell with no different result. 291 presses redirect/transfer (language is dutch on our display) 302 picks up after the phone rings 291 either presses complete or hangs up by putting down the horn.
  5. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    yes when the call get transferred it remains on hold. i know there is an option underneath telephony that is called *answer call waiting on hold* but by my understanding you would want this option to be on ?
  6. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    these are the steps that are taken: extension 291 has a customer on the phone. the customer ask for extension 302. extension 291 presses redirect and the customer gets on hold 291 dials 302 and get connected with eachother 291 presses complete button 302 automaticly gets the customer that was...
  7. Jkasw

    Redirecting calls to a colleague the caller is automaticly put on hold

    Goodmorning, Hopefully someone can help me or put in the right direction on the issue that i am currently facing. When 1 of my colleague who works at the service desk gets a call from a customer she redirects the caller to right person. She has a deskphone 9608L and a dect phone 3735 with...
  8. Jkasw

    Callers get puts on hold when he/she get redirected

    yes 291 and 302 can talk to eachother without any problem. - sip phones - 291 is a h323 extension twinned walky phone is a ip dect extension - 302 is a sip extension - all other users can forward without any problem its only when 291 forwards a outside/inside caller will the person hear nothing.
  9. Jkasw

    Callers get puts on hold when he/she get redirected

    Sorry for not explaining it to well. when an outside caller calls HQ 291 will answer the call. in this example she will try and transfer the outside caller to 302. 291 presses the softbutton transfer the outside caller is put on hold. 291 calls 302 to tell the person there is a phone call...
  10. Jkasw

    Callers get puts on hold when he/she get redirected

    Hello everyone, i am running into a small problem where i cant find the answer, ive have asked the supplier of our ip office system but they dont know it either. the problem is as follows: Whe have 1 person with internal number 291, when wants to connect the outside caller to for example 302...
  11. Jkasw

    Avaya IP Dect 3735 lost contacts

    Hello everyone, Not sure if this is the right place to post this question but here goes nothing. We have alot of Ip dect 3735 handhelds spread around the workfloor, after updating our ip office manager from local to the cloud. all of our handhelds lost there contacts users had programmed in...
  12. Jkasw

    Avaya IP 500 increase dial time

    thank you, never realised there where telephony option the colleague that used to manage the ip 500 left and said never to touch it. ive searched for a couple of hours on user settings (with the help option) but couldnt find anything untill now thank you thank you.
  13. Jkasw

    Avaya IP 500 increase dial time

    Hello everyone, I recently started managing the avaya ip 500 (first time ever) when a colleague of mine starts dialing a number for examle 088-55 and stops for 3 seconds it start calling can i increase that time.
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