I had an issue with aol once - wasn't getting the error you are describing but the messages were not legible on the aol side. I changed the Exchange 2000 message format to go as plain text instead of HTML and things looked much better.
Sounds like your client is using Exchange???
If so try this:
http://www.tek-tips.com/gviewthread.cfm/lev2/3/lev3/15/pid/10/qid/655444
Look for james3838 on Sep 17.
W2k group policy --> user configuration --> administrative templates--> start menu & task bar--> diasble & remove the Shut Down command.
If you enable this parameter the clients will no longer be able to shutdown your system (assuming the clients are using this policy).
(To access group policy...
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