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Recent content by JamesJackson

  1. JamesJackson

    disable 500 type phone on nortel option 51C from dialing 911

    We have to provide patients access to dial out and recieve calls. This is long term hospital "TB" and the only in the state that you are court ordered to be here. I am not sure but some meds have different affects on people so lets just say there are some issues that can't be controlled and...
  2. JamesJackson

    disable 500 type phone on nortel option 51C from dialing 911

    you know its not what staff can do. It's how they can get tech's to change something over and over.
  3. JamesJackson

    disable 500 type phone on nortel option 51C from dialing 911

    Hi have a patient at a hospital that keeps dialing 911 from a phone.(a pay phone we own. I have tryed to disable the pay phone program itself but was unsuccessful.)Is there anyway I can program the program on the switch to not allow this line to call 911? Thanks P.S. this phone was used to call...
  4. JamesJackson

    What is this type of system

    Thanks for your response as usual you really helped out a bunch.
  5. JamesJackson

    What is this type of system

    I know. I got the question from PC LAN/WAN guy. who is now trying to get PBX info from other location in the Company. I pretty much will agree with you about the Flat Buissness lines. It may had been a typo. 1. PBX is Private buissness exchange?At my location we have Nortel. 2. Key system is...
  6. JamesJackson

    What is this type of system

    Asked a questions about types of telcom systems. 1. PBX O.K. I know what that type is along with a Key system but what is a 1FL? Is a 1FL some type Nortel or other manufacturer Brand? Thanks any help to clear this would be great.
  7. JamesJackson

    cannot connect to Nortel PBX using Hyperterm XP OS

    Changing over to XP from win 98. I using the hyper terminal in win 98 fine to access nortel switch but unable to use XP Hyper term. Using VT 100 I can see the text when switch list erros or switch status,and I can type on the screen but it will not allow me to type password.( it acually shows...
  8. JamesJackson

    Dial 8 or 9 for long distance

    Have nortel option 61c and there is acd group that is no longer needed and is tieing up some tnb's i could use for regular desktop number. I have tryed to out the numbers but I am unable to use the command with any success. Do I need to located a main number associated with the acd group and...
  9. JamesJackson

    Dial 8 or 9 for long distance

    Good morning working on a new switch (Nortel Option61C)and I have come accross this problem some users are dialing 8 and others are dialing 9 for long distance. Not all long distance is allowed one way or another or a mix to dial some numbers and Would it be very difficult to make it possible...
  10. JamesJackson

    can I change the ringtone on nortel 500 series phone

    Excellent response from all. As I can tell we all think of ways to solve user problems with limited equipment and in my case limited training. But I think the call will be no the equipment (500 series ) user have will not allow to make changes. I will give them the option to purchase 2008 to...
  11. JamesJackson

    Add new DID number to PBX

    I will call and verify. Let me refraze that I cannot call the tele Co some other department has to. I can't explain the way things work I just have to work here. You know the drill :"Hey Computer Guy figure this out," and keep one hand tied behind your back and your office next to the basement.
  12. JamesJackson

    Add new DID number to PBX

    Well I can't be lost unfortunatly although that sounds good to me. The range that was issued I programmed that number to a key on my 2616 and it worked halfway. Only worked as I dialed it as an extension IE 4900, I also set it up on its own TNB for 2616 key oo scr 4900 and tried to call from my...
  13. JamesJackson

    Add new DID number to PBX

    Have exhausted current 4500 to 4599 series as DID numbers at this location and have been assigned to add new group of DID's another block of 100. I have never had to introduce a new block of numbers to system do I have to do anything to tell the system what the numbers are or will it error out...
  14. JamesJackson

    can I change the ringtone on nortel 500 series phone

    I have 4 user in one office. can I modify the ring on a 500 analog phone so the user can know which line is ringing.(I know what your thinking and I asked already). But the reply was they have to work at a bench away from the desk so they are not always close to their phone so from a distance...
  15. JamesJackson

    How to check the amount calls an operator is making

    Thanks I will check on the OTM and I will also give Bob a shout out thanks
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