Recent content by Gabarit

Hi, Got this problem with both CentreVU and IP Agent 4. When a call arrives with the " calling ID " missing , the software locks up i.e. no more telephony events can be received. Example : if the display shows " Robert to 3221212 " Everything is fine. If the display shows : "...

Hi, Got this problem with both CentreVU and IP Agent 4. When a call arrives with the " calling ID " missing , the software locks up i.e. no more telephony events can be received. Example : if the display shows " Robert to 3221212 " Everything is fine. If the display shows : "...

Hi, Downloading and installing Sun Java solved the problem. Sun Java is now enabled in Internet Explorer and Microsoft Java is disabled. Thanks for the tip :)

Hi, I am trying to connect to a new BCM 3.5 with my laptop using Internet Explorer 6.0 running on WinXP. I get the first screen and I click on CONFIGURE. I get the username/password prompt and I enter them correctly. I then get an error " Login Failed. BCM server not responding " ( or something...

Does this apply also to Trunk to internal DN transfer ?

Hi, Does anybody know of a setting / feature in the M1 that will prevent a phone from conferencing an external incoming call to a DN ? thanks,

Hi, I am looking for resources / suggestions on how to implement a call center where the agents are in two different cities (A,B). The phone systems are an M1 Option 61 in city A and an Option 11 in city B. Can these two PBXs be linked together to look like one PBX where agents in the city B...

Thanks for your input. We already have a wallboard but we cannot make it beep because it's considered "noise" in the environment we're in. We don't want to ask the agents to keep looking at the wallboard , we thought a strobe light would get their attention.

Just wanted to know if anybody has ideas how to do this : we want to make an analog phone ring whenever there are calls waiting to be answered in a queue controlled by Symposium. We'll be replacing the phone later on with flashing light that will indicate to the agents that there are calls...

We found the solution today. We had tried earlier to assign a name to the ACOD but this did not work. What we had to do is the following : set the PRI to display the DNIS , assign a name under the prompt DNAM ( in my case the name was EMERGENCY ) then disable the DNIS display again since we did...

System : Option 61 Rel 25.40b. The system has a PRI that terminates to an auto-attendant which sends it to a phone. When the call is answered on the phone , the first line of the phone display ( 2616 set ) is not showing anything. The second line is showing the Caller ID. Is there a way to give...

I have seen this problem on an Option 61 when conferencing to an extension and the voice mail picks up. If you establish a conference between an outside line , you and Call Pilot , the phone won't release. It looks like a Nortel bug. Here is a quick workaround : when you transfer and Call Pilot...

Thank you. We called Nortel and they confirmed that DWC is not supported with Symposium.

Hi, I need to have the "DWC" button working on an ACD set controlled by Symposium. I was told that DWC ( the button that shows calls waiting in queue ) is not supported with Symposium. Is there a way around that ? All I am looking for is a phone button that will flash when there are...

Hi, I need to have the "DWC" button working on an ACD set controlled by Symposium. I was told that DWC ( the button that shows calls waiting in queue ) is not supported with Symposium. Is there a way around that ? All I am looking for is a phone button that will flash when there are...