Recent content by dkindness

Thanks DancingDave, I know that the switch sends over the trunk reference in hex but when we do get dialled digits it appears to be decimal. Looking at the logs for the driver on the CLS, when I get dialled digits I get a decimal number and when I don't, I get 'EMPTY'. Also, I always get...

Hi All, Just wondering if anyone has a Nice solution integrated with Nortel Symposium/MLS and if so, do you get dialled digits for outbound calls? We have a system with an 8.9 CLS and Symposium 4.2 and are having a problem with dialled number. According to the switch maintainer, what we are...

I've checked the system parameters, busied and released the port and tried a different port but still no joy. If I punch down an analog phone onto the same port on the Krone frame, I hear music okay.

Thanks for the replys. The source is an analog port (don't have aux) and there's still life in the CD player.

Hi All, I've joined a small company which has a Definity SI running R10. Our music source is a portable CD player with a stripped audio lead punched into the Krone frame connected to an analog port. Apparently this was working fine up until fairly recently but now we don't hear any music. I...

Not sure on the bcms i know you can use CMS to give you a CDR like output recording call details phone numbers etc not sure if bcms is as flexible unfortunatly i only work beside dkindness and dont have a great deal of experience on call reporting features.......sorry ....but the cdr stuff is right

add data module xxxx type should be pdm not system port as stated above. Port field should be a port on digital line card and connect to dte. You then need to wire a data module to your digital line. pri endpoint should be data module extension xxxx. Unfortunatly you will need an actual physical...

Hi if this is a standard cdr output you need to configure the output to a data module that will connect to a digital port (type should be system port) port should be one from a digital line card. Wire this to your data module and you can output from the data module straight to a pc.

I used vox studio 3 this allows you to convert the files into an A-Law format.

Thanks for the suggestion. I gave this a try but they still auto-answer. Avaya suggested setting auto answer on the agents to station, auto answer on the station to acd and not enabling Direct Agent Calls on the station's COR. This also didn't work - I assume because the agents COR overrides...

Hi All, I've got a bit of a problem with auto-answering and Genesys and was hoping that someone could help. What I want is calls delivered to agents as a result of an adjunct routing link vector step to auto-answer but direct calls from one agent to another to ring at the turret. In order to...

Depending on what you're looking for: You can set the phantom abandon timer in CMS - you can change it using cmssvc then swsetup. The CMS database item is PHANTOMABNS which is no of ACD calls with a talk time < value of timer. For calls abn in queue, you can set VDN and Split/Skill call...

Hi Scottyjohn, You can do this with a registry change. Modify the PCUser value in HKEY_LOCAL_MACHINE\SOFTWARE\Lucent\CentreVu Supervisor\8.0\Repositories. Just change the path to point to the network share where you want the profiles stored. I think you'll need to create a &quot;CentreVu...