Recent content by deke56

I need some help. I have been asked to go to a customer site and complete some MAC requests on a Opt.81. I have never worked on one before. Are the add,move etc. commands the same as a Opt.11c ?

We are hearing the message. Also, when I change the number to a local number ie. 9xxx-xxx-xxxx it works fine.

Our outbpund transfer does include an 8 (81xxx-xxx-xxxx)which is for LD dialing.All other users are not having the problem so I don't think it would be a Telco problem.

THanks for the info. I have added PRI-B to the active application DNs 4211 through 4219 and 4500 and the outdial type is set to route. I'm still receiving the same message.

I have a BCM400 running Callpilot. We recently installed a new PRI for outbound calling. In our CCR Tree I have one tree which has an option for an outbound transfer of a call.When users access this option they receive an error message "You are not authorized to call the number dialed". I have...

I'm new to the BMC world and I have a question. I'm ordering 2 PRI's and I have requested NFAS with 1 prime D channel and 1 backup D channel will this work, or should I request FAS with 1 prime D on each PRI.

I have a Nortel Meridian Opt 11c. Is there a load that will show me the configuration records of the PRI. We are going to be switching vendors and the new provider has requested ourPRI configuration records. The information the old provider has given me does not provide the information required...

Thanks to all that helped. It was a system message and had nothing to do with the voice menu defenition greeting. I have since removed the admin capbility from the switchboard mailbox. THANKS AGAIN

thanks for the info. I have verified the greetings in the menu's. In thread798-1261631 it was suggested I check for a mailbox that had admin capabilities. The sb mailbox did have it. When I checked the greeting in that mailbox it did not match the main greeting the callers are receiving...

I did enter a post the other day but it seems to have been dropped. My problem is : I have a meridian mail system, when a call to an ext. is not answered instead of the call going to the users voicemail it goes to the main switchboard greeting. At the end of the main greeting the caller is then...

Thanks for the replys. I have more info. The v/m system is up. It appears that not all users are effected. This morning once the calls have been sent out to the main v/m message you can access the users v/m by #1 number or #2 name. All v/m ports are up and working and the v/m DN has not been...

Starting today when users are receive calls on their direct lines that are not answered, the calls are not forwarding out to their voice mail box. The calls are being routed out to our main switchboard greeting where the caller is prompted with a "press 1 if you know the number,press 2 if you...

Janaya: I have been trying to connect to a U.S. Robotics 33.6 modem on a remote PBX. The modem will answer but I receive nothing from the PBX .What are the correct setting to be on the remote modem.

I have three remote sites with Nortel Opt. 11c. Each site is using a Archive 2150eS tape drive for Mer. Mail backups. Recently these tape units have all failed and new or refurbished are very difficult to find. Does anyone have a suggestion for alternative means of backup or alternative tape...

I shipped out a new tape drive and had a local secretary swap it out.