A customer calls our main number, hits VM Pro Front End(rebooted server), and gets routed to front desk hunt group. When one of the front desk people answer the call the customer cannot hear them say "hello", so they think the call was disconnected and hang up.
Thanks Guys, I have this working for our incoming main local number, now i need to do this for the 1800 number. I am unsure how AT&T transfers the 800 number to us? I though maybe that it was just transfer to our main local number but that is not the case. Looks like it just hits a trunk on...
I have the incoming configuration going to the main number and the destination to a voicemail pro front end. Can I have multiple incoming call routes for the same number? Where did you find this KB?
Anything we can do about this? We have a T1 coming in to our IPO500 and ECAS but with no caller id not sure what to do. We answer and the other end hangs up.
Any ideas? It is driving me nuts
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