Recent content by CLWINGET

IP500 running R4.2(14) VM PRO running R4.2(27) on a Windows Vista Business machine SP1, 4GB RAM, 250GB Hard drive. Incoming call route (Line Group 10 - happens to be a dedicated LD T1) - on a Qwest T1 (D4/AMI - 3 digits - '458') - inbound route set to destination VM:MainAA Call arrives - see...

In my experience - it has always been the confencing chip on the IP Office that causes static - get a new IP Office. You can try just a manual 'record' of a conversation - if you being to get static again - bad chip - replace unit. I've probably replaced close to 10 units over the last 7 years...

have you paid for your VPN phone license - with Avaya/Avaya BP???

Ok - Open MONITOR and check all your H.323 traffic trace options - then open MANAGER - and launch the TFTP tool - or if you are using a 3rd party like Solar Winds - then unplug your phone and plug it back in - you should see that the phone is trying to communicate with the IP Office and watch...

Just responding to my old threads/posts...the Xima software - we have now purchased...the unofficial MSRP (they don't want to advertise it) is close to $1,200 - reseller price is close to $800. Pretty good deal.

your phone is not getting a virutal IP address from your VPN dhcp pool...statically assign a virtual ip address to your phone (using an address from your VPN pool) - on the correct page on the telephone (next to the PROTECTED NETS) screen...)

u can also open up MONITOR and or MANAGER TFTP tool - to see if your phone can communicate with the voice network...

u may need to enter into your VPN phone a virtual IP address - per your VPN pool...are you familiar with the screen on the telephone where you can do that?

Restart the CCC Reporting service

Tom, I have used the Xima Software on several installs - they wrote some inbound/outbound call software to work for a client of mine - 24x7 Inbound/Outbound Call Center. Check them out at www.ximasoftware.com

check out www.ximasoftware.com/chronicall - I think the software is in beta - free? every detail you need.

there might be a message in a HUNT GROUP that you are a member of? or try unplugging your telephone and plugging it back in...

Do you have the firewall feature set running on the 2811? If so - you will need to enter these commands on the 2811: Open the following ports in the firewall - TCP=1719 and 1720 UDP=49152-53247 TFTP=69 Miscellaneous tips - 1. When using IP Office and a Cisco WAN router that is looking...

I don't believe one exists - specifically dealing with MPLS...

good point piethief - defintely check the router/security gateway and make sure it's not blocking the TCP/UDP ports necessary.