Recent content by chimnysweep

I'm waiting to hear back from the client, but we did agree no news is good news. Yesterday morning we called Cox and had them turn-off CallerID on all lines. Since then, the problem has not returned. We've been good for about 24 hours. We'll see how it goes. Thanks for all the suggestions on...

Hi, Have a KX-TA824 with a 3X8 Expansion card. System has been working great for several years (I'm not original installer). Client called and reported the system was dropping incoming calls if they didn't answer within the first ring. CO Lines are provided by Cox Cable and they claim that all...

Hi Gang, I'm used to version 6 or later on the MICS/CICS system, which I haven't had to work on in a few years. Just got a call from a new client that has an ancient M8x24ds - DR5 system with a StarTalk mini. Currently the AA answers and forwards the call to the front receptionist. They want...

I think we finally have it working! From System Administration I went into -> Call Handling -> Call Routing -> Call Rerouting Always Alternative Assignment Reprogrammed the Rerouting from No Reroute to Reroute to the VM Hunt Group. I don't know why it wasn't like that to being with, but at...

Hi, Have a 3300 ICP. On Night Service the AA answers and directs calls to the GM. The GM greeting plays and then goes back to the AA, never allowing the caller to place a call. Internally, I've dial the GM and am able to leave a message. I'm more of a Nortel, Avaya, Switchvox, FreePBX...

Good news, I am in. Bad news, still can't connect using serial ports. I'm using hyperterminal, 9600, 8N1. Am I missing something else? Thanks, Westley

I've got a client that picked up a 3501-01 in a liquidation sale. The system was supposively working before hand (Looks like original install date was June 2008 with a database backup to CD done in June 2012). When I power on the system I get nothing thru the terminal and a 3015-71 phone gives...

Hi Dan, Finally had a chance to change the class of service and we are now ringing on the first ring! Now, my next question: Where do I look to check the auto-attendant settings? Want it to only answer after hours and if no one answers fast enough during the day. Thanks, Westley

I haven't assigned the trunks yet, but this is what I have for the new Class of Service (I'm assuming this is defaults). I don't want to change the trunk assignments while no one is actually in the office. All items are No, expect the following: Auto Answer Allowed Call Forwarding Accept Call...

I've got a Mitel 3300 I need some help tweaking. In short, we switched from PRI lines to POTS lines, but now it takes 4 rings on the outside before we hear one ring on the inside. Changing AA, VM, displays. Willing to pay someone who can help set us up straight. I'm a Nortel, Avaya...

Have the following: ACS 6 308EC 400 PC Card Mail (Small) Trying to AA to answer lines at night on all but line 7. Line 7 should go directly to mailbox 4 (assigned to ext 16) regardless of time called. Have searched forum messages and tried numerous suggestions and just can't seem to get...

That is a good question. I really don't know. Sending an email to him now to find out. Thanks, Westley

A client of mine has a Merlin Classic Mail system. The hard drive went out on it and he purchased a new hard drive for it. Now, when you go to access the voice mail system it gets to the login prompt then resets. Does this thing need to be formatted or something? Thanks, Westley

We've got two TIE lines on our system using E&M ports. They are set to auto-answer so that calls will be routed directly to the extension being dialed. Most of the time this works, but sometimes it doesn't. Instead of going to the proper extension, it will go to the receptionist. It may or may...

Turns out it was a user error. She swore she knew what she was doing and when you watch what she was doing, she didn't have a clue. She was pressing the Park button to try and pick up a parked call. Jeez, this office drives me batty at times. Thanks to everyone! Westley