Recent content by Bogie303

BSH, Thanks for the tip! That worked perfectly. I was stuck on Busyout login and thought that AVAYA took it from ASA and moved it to the web app. This did the trick! Much appreciated! Thank you for your quick reply. Have a great rest of the week!

I see what I did wrong. Your example used column J to copy the data, I actually used C and needed to make the adjustment in the formula. It worked brilliantly! Thank you. That is a huge time saver and never knew you could do that! You da Man!

Stinney, I can't get the string to copy into the report window. It only copy's the first "list usage ve 1" Is there a trick to getting all these fields into the report window?

Thanks Stinney, I haven't done anything like that before so I'll give it a try. Sounds like a great solution! thanks for the quick reply!!!

I used to be able to busyout a switch login in ASA. Sometimes we'd have remote support or a business partner login in to do some work. today I was doing a list trace and the power in the building went out. after logging back in to my desktop, the switch still showed me logged in and the list...

I'm trying to clean up the switch and wanted to see if there was a way to run a BULK command to list usage on all vectors and skills. I can list usage on each vector to see if it is called by a VDN or another vector but that will take a very long time. ASA has something that does that for...

Caller ID via POT's lines is exclusively through the carrier. I'd call them again and see if you get a different answer with a different rep. The only way I know to change the ANI for caller ID is if the trunks are ISDN-PRI via the Public-unknown-numbering page you mentioned. Wish I could be...

I'm cleaning up some old DTMF menu's in some vectors. I think it's probably a bad practice to continually loop the customer back to the menu announcement if they don't press an option or press the wrong option. I'm guessing if someone called in put down their phone or switched over to answer...

There are 2 options with AVAYA’s Best Services Routing (BSR) Agent Strategy that help to route calls between 2 call centers. Agent Strategy #1 is called “first-found”. If this option is chosen, and Santa Ana has an available agent, the Denver site would not even be considered...

Can anyone tell me why this scenario may play out the way it does. The facts… We have 2 call centers. The both have 2 separate Switches in Dallas & Chicago. 800 traffic is routed by the carrier 50/50 between each location Each location has a vector which “considers” both sites for BSR routing...

Tolson, Thanks for your reply. OK I see the connection now. The Station is setup as a DS1FD station and lets me enter the T1 port there. That's how it's mapped to the T1. I see in the Agent form the field to enter the station. Much appreciated! That gets me where I need to be! Have a great week.

OK, I'm not an expert in VM here but I do recall having an issue like this with Modular Messaging. Is that the system you are having difficulty with? I'll wait for a reply before I take up space! :-)

Can anyone point me in the right direction here... I'm woking a new contract job and don't know this environment very well yet. I have a 8730 connected to an IVR via T1's. I can see the DS1FD stations built in the switch. I can see the Agents built to Auto Login And I can see the hunt group...

Thank you very much for the quick reply. This helps me plan the change differently. I appreciate the assist!!! Have a good week!

Does anyone know if I can change my hunt groups from UCD-MIA to EAD-MIA live. I'm hoping I could make the change during working hours and not have to ask all my agents log out and back in. I know if I change agent skills in CMS that they don’t' have to logout/in. but I can't modify Hunt Groups...