Recent content by bancroft1

can anyone tell me if IPOffice is supporting fixed width smdr yet? I am using a hotel billing application that only reads fixed width call records. It can not reliable read comma delimited records. Alternatively can anyone suggest a way that I can get fixed width records out of delta...

it wont allow me to type anything in that pull down.. all of the hunt groups are there.

note: i just want to send the call to the VM:AA manually when the receptionist is away from the phone. lunch, potty, night.

Hello, I know I am missing something simple but I have been trying to do this for 2 days and just can't get it done. I have an IP Office 500 with VM Pro. For the past two years we have send all incoming calls to AA using the destinaton tab in the main inbound route. It says VM:AA and that...

that worked of course... thank you soo much.. a thousand internets to you !!!

ok thanks... i have one here.

nope... there is only one CI card and one fiber mod installed.

hello, I installed a mics dr5 in my office last month. Today I added a new CO line, it is the 5th co line on the system. I have it punched down to 025 red/brown. The system returns "not in service" when i try to use that line. I used feature *0 to verify that that button is line 025. This...

ok thanks!! i'll try it

Are you sure this will work with embedded voice mail???

I have a customer with a Ip Office 500, 4.2, embedded voicemail. fractional T1/PRI 10 inbound trunks, 40 DID's, 5410's 5420's, not using phone manager. They have three companies on the ip office. They want to display company that is being called on the phones so that they can answer the phone...

Thanks sooooo much for all your help! how can I modify the CDR output??? Can someone direct me to some information that will help me do this? Thanks again for all your help!

does anyone know if we can direct connect to the SMDR port with 4.2? If so, can I specify the call record format? I need a fixed length record to send to my property management software. THanks in advance you can offer!

hello, I have an IPOffice 406 and I am using Delta Server to cull call records. I am working in a hotel that uses InnSoft Property Management Software (PMS). I am dumping the call records from Delta over serial to the PMS server. Unfortunately the PMS call accounting software requires a...