We have a Definity ECS at our main location and a Cisco Call Manager at the satellite location.
I have agents at the satellite location and have been using centrevu ip agent software to trap data for CMS. Probem is that when a call comes to their queue that belongs in a queue at the main...
I have noticed this problem before, but it hasn't been an issue until an important user had the problem ;)
They had an old wallpaper which they changed and now when the PC boots it displays the old wallpaper before changing to the new one. I looked in the registry under HKEY_USERS\control...
We recently purchased a building to use as our new call center and operations area.
We moved the Definity, which up to this point has been our only phone switch, to the new building, and purchased a Cisco Call Manager for our "old" executive building.
We have a tie line running...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.