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Recent content by arecbarwin

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    NEC SV9500 Add New Announcements for ACD Programming

    Thanks very much for this info!
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    NEC SV9500 Add New Announcements for ACD Programming

    The VS32 box has been labeled with a P-Touch by my predecessor as "Announcements" so I believe so. However, I am not sure how to verify this. Thank you.
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    NEC SV9500 Add New Announcements for ACD Programming

    Hi there, we use an NEC SV9500 and I am trying to add a new announcement for my test ACD setup (1 Pilot, 1 Skill, 2 Agents, 2 Phones) . I see we have a VS32 box in the rack with the other UG50s. We currently only have 1 announcement from what I can see. When I run LADT it shows...
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    NEC SV9500 Add New Pilot Number for ACD Programming

    I figured it out. The Pilot number had to be added to the AMNO: Assignment of Monitored Number section under OAI.
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    NEC SV9500 Add New Pilot Number for ACD Programming

    Hi there, we use an NEC SV9500 and have a small ACD presence. We have a Pilot number setup that routes to a Control Call Vector, queues to a skill, plays an announcement, and it works fine. I am trying to add a test Pilot number, and when I copy the programming I see in ACDMAT, I cannot get it...
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