Recent content by andyjackson

we used to do this years ago with an old Mosaix dialler that was setup as predictive intelligent, it had a list of numbers that were gathered ie Mobile, Home, Work etc and dialled on time of day, so Mobile all the time 8-8, work 9-5pm and home 5-9pm and 8-9am I dont know m8 so dont know how to...

So far not impressed with UIP, Aspect dont seem to know the product that well, and constantly tweaking and code modding to get the thing to be reliable...which it aint. Good product in principal, perhaps not quite ready yet we are using it as a 30 seat dialler

The only other thing you could do is filter by app instead of agent group, that would show all agents within the added groups Andy

I cant think of a way to do this...I would say thats its down the call center managers to manage their agents, we have banned cold transfers and run reports to see when they are used and come down heavily on the agents. Andy

Hi there never managed it myself, as the agent data and application data are 2 diffrent tables in the DB supergroup, you can filter 2 groups and that will give you the effect of the supergroup no its nots possible to show dialed digits either 1 out of 3 aint bad Andy

Our company is running uniphi connect on Citrix and we are having great problems with the config file (tapiapp.xml). Does anybody know if we can tell the app to look for the config within a network drive..ie Home Drive H:. I have looked in the registry on my local machine but every thing seems...

We got over this by pushing the transfers through a different cct/app and didn't include it in the reporting, you could do a similar with the canvas by having a field with transfer app and do a calculation to take away from the originating ie app 1 inbound app 2 transfers do a calculation...

I have a 9.3 with redundant voice and haven't noticed anything, the redundancy is only on the initial setup, it copies the file from 1 server to another, check the length of the announcement and then play the announcement and time the speech, I wonder if you have some dead air in there. Andy

Thanks I can see that now, pretty pants really Andy

I used to use this years ago, stop the programs, change the clock and restart is the only way, another tip is to restart the programs nightly, report runner bugs out when it has run 500 reports, if I remember rightly I used to reboot the machine 1 hour before my reports were due to start, use...

Hi All I am new to ce10, I was using seagate 7,5 really well and am trying to get my head around a problem with ce10, I have added a data source in business view manager and it works fine if I view the report and run it, when I go to schedule it the new data source isn't in the ACD dynamic...

I am trying to get a more upto date version have 3.07 at the moment, but Mitel aint that fothcoming

does it? not tried that

its ok, but I only have the light so is no more than a speed dialler really, trying to get my company to spend £500 on the ya package

client machine and the latest version, I have spoken to MItel today and its the client pack, it doesnt do a prompt to instal it, it did on the old version Andy