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Recent content by AdamRedding

  1. AdamRedding

    Getting Charged from old and new PRI line provider

    How can i check if they have amriddle01?
  2. AdamRedding

    Getting Charged from old and new PRI line provider

    No worries, Sorry i didnt come back client didnt come back to me in regards to the other list of numbers but ill check with the client tomorrow to see if its just long distance numbers on the other bill
  3. AdamRedding

    Getting Charged from old and new PRI line provider

    A client of mine is getting charged for calls from their old provider and new provider. I have looked and it doesn't seem to be certain numbers or a group of numbers The client has one PRI analog line. I am just checking if he can match a call between the two bills for the same time and date and...
  4. AdamRedding

    Call forward issue

    okay bear with me ill run through this test again. Adam
  5. AdamRedding

    Call forward issue

    This doesnt work no. We dont use ARS. Please find the trace below - if you need anything else let me know. 12:39:01 3782995521mS ISDNL2Rx: v=6 peb=6 0000 02 01 01 53 ...S 12:39:01 3782995521mS ISDNL2Tx: v=6 peb=6 0000 02 01 01 43...
  6. AdamRedding

    Call forward issue

    I have done that as requested please see image below. http://postimg.org/image/r45z3iziv/
  7. AdamRedding

    Call forward issue

    We have a system shortcode so that anyone with the company that calls from 9555 will display as 9796 at the end to external clients. However when clients call the 9555 and this forwards to number ending 3694 when this happens we need this 9555 number to display as 9555 and not 9796 only when...
  8. AdamRedding

    Cant make external calls 1 ext

    Copying the user worked. Thanks for all your help IPOLackey
  9. AdamRedding

    Cant make external calls 1 ext

    They dial the number within a handful of seconds if that - after dialling the 12th digit example '902082222222' it just hangs there until the phone just then drops the call and the number disappears from the screen. If they don't dial 9 they don't get an outside line. Any other suggestions?
  10. AdamRedding

    Cant make external calls 1 ext

    The extension is 623 Bilal Akram - however the user now cant remember the number she dialled? do you want another test if needed? Adam
  11. AdamRedding

    Cant make external calls 1 ext

    Please find the attached log. It just dialled and then the phone drops the call. If you need any more information let me know. http://www.filedropper.com/calllog Adam
  12. AdamRedding

    Cant make external calls 1 ext

    Is there any specific traces you would like turned on. Adam
  13. AdamRedding

    Cant make external calls 1 ext

    Please use this link below to see the image.http://i1240.photobucket.com/albums/gg491/adamnetstar/Avaya_zps990e66c0.png
  14. AdamRedding

    Cant make external calls 1 ext

    The user is logged in as 623 There is no outgoing call bar set. He is dialing 9 before the number but everyone dials 9 to dial an outside. Please find attached system status active logs when they try and dial out.http://s1240.photobucket.com/upload/links
  15. AdamRedding

    Cant make external calls 1 ext

    Hey guys, Wonder if you could help. I have a ip office phone 1608 and on trying to make an internal phone works fine however on dialing anything externally it displays the number on screen and thats it, just doesn't dial the number. Tried a different extension on this phone and still the...
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