Recent content by a1pickle

thanks, yes I do mean service observe. SM was in the old Executone switch. thanks again.

when monitoring a vdn, using silent monitor, and the current call that is being monitored is transferred to another VDN. Will the monitor follow that call to the new VDN or go to the next call, in the original VDN?

On a Definity G3si V12, using a VDN/vector for RONA calls. Does the RONA call override an agent status. EX: agent on a direct agent call or another ACD call is sent a RONA call. Is this possible?

I have caller ID coming over ISDN t1s, to a Definity G3si v12 switch. The agents use 6416D+M phones and have vustats up when logged in to their hunt group. Is there a way to override vustats and allow the caller ID info to display and then go back to vustats,without using a programmed button...

I recently had ISDN t-1s with ANI installed. I route the calls via VDN/vectors to hunt groups. How can I get the caller ID number to display on the 6416D+M after routing? Switch = Definity G3si v12. The name of the VDN/Vector displays now.

Do I have to create an address list or will it look at ALL the subscribers and broadcast to them? Thanks again for your replies.

Thanks Susan. I don't want to create a "new" message, but fwd an existing vm msg. The msg is in a vm box that has braodcast permissions.

I have a voicemail that I need to forward to all subscribers on my Intuity Audix system. Can this be done and what must I do? The VM is in a box that is setup has a broadcast box. thanks A1PICKLE

When I program a button (6416D=M) for abrv-dial and forward the call off site, how can I keep the button light on, so the user knows their calls are being forwarded?

Thanks...so I don't have to power off the switch to install the card. And, I do have to use the Add Data-Module command.

Can anyone give me the procedures for installing a TN750C annc board?

I need to install a DS-1 TN767E card in my Definity G3si v8. My questions is this, can I install the card, without powering off the PBX? The purpose is to add an additional voice T-1. Also, I think I have to do the "add ds1" to set it up. I can then add those new members to an...

Thanks Phoneman2. I guess I was unclear. The initial agent logon, in our switch, puts the agent in default state. After they have taken a call, they go to ACW. I need to stop the calls to agents, when they are in the default state.

When an agent logs on to a Definity G3siV8 (with EAS), the switch puts the agent in default state. Can an ACD call be presented to that agent, before the agent goes AUTO-IN?