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Recent content by 5er

  1. 5er

    Best Call Accounting package

    It's been a few months. I would love to see the progress on the CLAN / SQL version that CaNiBuS was working on. Any updates??
  2. 5er

    ACA Long Message

    I just started at a new place last week and have run into a problem I have no exposure to yet. My phone rings every so often and the disply reads "1154 ACA Long". After doing some research, I have disovered the this is the Automatic Circuit Assurance feature in the switch. I've followed the...
  3. 5er

    What is your job title or what do you call yourself?

    In real life - Red headed step children of the I.S. department. In title - Voice Network Analyst or Communications Specialist 5er
  4. 5er

    Cisco Ringtones

    Ray, While you are at it. I'd love the 24 ring tone. dcovington@triwest.com Thanks a bunch. We are just begining our VoIP project and this would be a "like to have" I can work on. Any luck on getting a web site or a common place to share these?? 5er
  5. 5er

    7940 vs. 7960

    We are currently going through the Beta phase of our VoIP conversion. What are the pros and cons using 7940 phone set and the 7960 other than the obvious 4 extra buttons?? Here are a few we came up with: Future functionality we only have to stock one type of phone We only have to admin. one...
  6. 5er

    Process for connecting a new POTS line

    Typically, Moxt of the people here started out as cable guys and/or are the cable guy/tech/manager at the same time. Pretty much the title that is the highest is the one you use.
  7. 5er

    RFP process

    U.S.A.
  8. 5er

    RFP process

    Has any one recently completed a RFP for thier AVAYA service provider? I have been tasked in replacing our current service provider with a new business partner or AVAYA direct itself. I have never really thought of putting together an RFP and was wondering if anyone has recently gone through...
  9. 5er

    LWC Message Light

    I have a message light that wont go away. We currently use Definity Audix but I have narrowed the problem down to LWC. I'm assuming someone accidentally placed a LWC message on this phone. Now here is the trick, A. The light is on the agent ID and the agent ID is the DID. The station...
  10. 5er

    Points in a Coverage Path

    I had this problem and here is how I got around it. I created a Coverage remote number that was the DID for that person. That way, the call has to leave the switch but it will follow the coverage path of the person you "actually" want it to go to. If person "A" does not...
  11. 5er

    Console Coverage path

    Is there a way to add a coverage path to a console attendant? We have a night mailbox using time of day routing but if the oporator steps away during the day, the phone just rings and rings. Any suggestions?
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