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How to configure CTI

How to configure CTI

How to configure CTI

how do CTI talk with CLs as well as Switch , and easy way to configure or build a CTI Link

RE: How to configure CTI

what phone system do you have?



NextiraOne Ireland


RE: How to configure CTI

6416D+ and 6404+ with s8700

RE: How to configure CTI

You're going to need a CTI Server in between the NICE server and the PBX (i.e. CenterVu, CT Connect, Geotel, Genesys or something like that that NICE supports).

See if you have either one of these options for connection to the CLS.  The CLS was probably sold with a specific switch configuration, so take a look on the CLS and see if it matches any of the ones I just mentioned.

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