×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Altering behaviour of pressing '0'

Altering behaviour of pressing '0'

Altering behaviour of pressing '0'

(OP)
I am cursed with some particularly stupid users and they don't seem to be able to grasp the concept of pressing '9' or a line button before making a call, so instead they just lift the handset and dial the number they are calling. Since all UK area codes start with a 0 this is the first button they push and that makes the Norstar call my extension (221 - it is also the default extension for overflows, etc.).
Obviously my first choice would be to have this button send a large amount of current through their skulls, but I'd settle for being able to change the programming so pressing '0' without a line selected does nothing.
Any ideas?

RE: Altering behaviour of pressing '0'

Some of the phones on our system default to on outside line when you pick up the handset.  If possible on your system, would seem to work around your issue.

Hope this helps.

Don

RE: Altering behaviour of pressing '0'

(OP)
A good suggestion, but unfortunately not really workable in our situation. We do call centre stuff for a number of companies, so we have multiple outgoing lines - the staff have to use the different lines depending on which of the companies they are dealing with.

RE: Altering behaviour of pressing '0'

prime line to a pool is what you need . They can still press the icm key to make internal calls. They just need to be patient and make sure of what they want to do
before pressing icm or picking up the handset for an outside line.

Jeter@LasVegas.com
J.Fisher CCNA

RE: Altering behaviour of pressing '0'

(OP)
Yep, that works.

Out of interest, is there any way to have the prime line still be Intercom, but not have the 0 key then call my extension? (This would be my preferred solution because it involves no real change to the way the users use their phones).

RE: Altering behaviour of pressing '0'

Yes, you can prime line the icm key and just receive internal DT. Why dont you remove the dial 0 from your extension and just have them dial your actual extension #.

Jeter@LasVegas.com
J.Fisher CCNA

RE: Altering behaviour of pressing '0'

(OP)
I'm trying to remove whatever setting has 0 set to dial my extension number - I want them to have to dial the actual number. The problem is that I'm not 100% familiar with the Norstar, so I don't actually know why 0 dials me, or how to disable it.

(Thanks for your help :)

RE: Altering behaviour of pressing '0'

Lets try another option here. While in programming go into system programming
scroll down to access-codes and then to direct-dial. Change this from zero to another
number are just none. This should take care of your troubles. Please advise!!!

Jeter@LasVegas.com
J.Fisher CCNA

RE: Altering behaviour of pressing '0'

(OP)
Yes! That's exactly what I was looking for (which is a bit hard when you don't know what it is that you're looking for ;)

Thanks.

RE: Altering behaviour of pressing '0'

You can remove the "0" target completly..

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close