Call Recording of Nortel Virtual Office
Call Recording of Nortel Virtual Office
(OP)
Is anyone using Nice to record virtual extensions defined in Nortel's Virtual Office (a standard Meridian Feature)?
The phone is programmed with a dummy number. The user can log in to the phone to bring down his extension number (not same as log in for ACD calls). User can log on to several phones of same type (either 3904 or 3903), similarly, a phone could be logged in by any number of users at different times.
Any info would be appreciated.
David
Current Nice software level is 8.8, Merdian level is 25.40
The phone is programmed with a dummy number. The user can log in to the phone to bring down his extension number (not same as log in for ACD calls). User can log on to several phones of same type (either 3904 or 3903), similarly, a phone could be logged in by any number of users at different times.
Any info would be appreciated.
David
Current Nice software level is 8.8, Merdian level is 25.40
RE: Call Recording of Nortel Virtual Office
Are you suggesting coconuts migrate?
RE: Call Recording of Nortel Virtual Office
Yes we have a CLS. How do you configure the channels that are recording the phones?
In our current environment, the channel is labelled as either the position ID (ACD users) or extension number (non-ACD users) of the phone, however in the Virtual Office world this could be one of many numbers.
Do you have to have multiple entries for each possible combination in your logger/channel/position mapping file on the CLS?
Cheers
Dave
RE: Call Recording of Nortel Virtual Office
Are you suggesting coconuts migrate?
RE: Call Recording of Nortel Virtual Office