Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Recording of Nortel Virtual Office

Call Recording of Nortel Virtual Office

Call Recording of Nortel Virtual Office

Is anyone using Nice to record virtual extensions defined in Nortel's Virtual Office (a standard Meridian Feature)?

The phone is programmed with a dummy number.  The user can log in to the phone to bring down his extension number (not same as log in for ACD calls).  User can log on to several phones of same type (either 3904 or 3903), similarly, a phone could be logged in by any number of users at different times.

Any info would be appreciated.


Current Nice software level is 8.8, Merdian level is 25.40

RE: Call Recording of Nortel Virtual Office

If you have a CLS this is supported.

Are you suggesting coconuts migrate?

RE: Call Recording of Nortel Virtual Office

Thanks for the quick reply.

Yes we have a CLS.  How do you configure the channels that are recording the phones?  

In our current environment, the channel is labelled as either the position ID (ACD users) or extension number (non-ACD users) of the phone, however in the Virtual Office world this could be one of many numbers.  

Do you have to have multiple entries for each possible combination in your logger/channel/position mapping file on the CLS?



RE: Call Recording of Nortel Virtual Office

You need to put 1 to xxx in the mapping table against station and the device needs to be phone id but when you label it in admin you can use the TN or something you recognise to id the extn. When you need to find calls you need to query by agents on CLS and extn id and it will display the calls on the different logger channels for the extn id logged in to that phone. The meridian uses the phantom id to route calls for the extn logged in to the phone so essentially each TN will have an extn number but it is used for internal pbx call routing. The switch still outputs the CDR info as extn (the one used to log in to the phone) and the CLS can search by this extn number. I have never tried this myself but the info comes from NICE (if you've dealt with nice you know that doesn't mean it's reliable). Have a play around if you need any docs on logger def tool or CLS give me a shout.

Are you suggesting coconuts migrate?

RE: Call Recording of Nortel Virtual Office

Cheers Biglebowski.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close