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cannot page externally through softphone

cannot page externally through softphone

cannot page externally through softphone

(OP)
Hardphones can page internally and externally, 620 and 621

Softphones can page internally only 621...
when I try to page from a softphone 620 , I hear the beep from the speaker, but nothing comes out when I speak

RE: cannot page externally through softphone

Never heard of this. We use softphones and paging works fine both internally and externally.
Maybe GoTellBigDaddy can help... or else a call to your friendly 3Com support.

RE: cannot page externally through softphone

It is a multi-case problem. Check the switch that the computer is connected to and see if IGMP is enabled.

I have some problem with this before

RE: cannot page externally through softphone

(OP)
Actually this issue is resolved.  3com developed a new PCXSET 4.3.1 which resolved this paging problem

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