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cannot page externally through softphone

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subric

subric

Technical User
Nov 10, 2004
28
CA
Hardphones can page internally and externally, 620 and 621

Softphones can page internally only 621...
when I try to page from a softphone 620 , I hear the beep from the speaker, but nothing comes out when I speak
 
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Never heard of this. We use softphones and paging works fine both internally and externally.
Maybe GoTellBigDaddy can help... or else a call to your friendly 3Com support.
 
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It is a multi-case problem. Check the switch that the computer is connected to and see if IGMP is enabled.

I have some problem with this before
 
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Actually this issue is resolved. 3com developed a new PCXSET 4.3.1 which resolved this paging problem
 
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