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anybody know the old nvm-202 voicemail computer?!?!

anybody know the old nvm-202 voicemail computer?!?!

anybody know the old nvm-202 voicemail computer?!?!

(OP)
Dear all,

Onyx VS with nvm-202, i've set up auto attendant and subscriber mailboxes everything works besides if i don't manually do a forward all calls busy/no answer on the extension vm will not pick up calls...it will ring and ring in a hunt mode for so long then back to the reception. i'm sure there's a way in the system programming to ensure vm will cover that extension instead of having the extension user to forward all the time...and for some reason that forward doesn't last long enough....lol....

thanks for any input....

greg


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greg

RE: anybody know the old nvm-202 voicemail computer?!?!

As the Onyx works on recalls, a transferred call to a station will return to the station that transferred it.
So if a non auto attendent site wants a call to go to VM after a transfer to a non answered station you need to go to program E4 for that station and enter the VM voice mail master. Then go to program E5 and give it a hunt type 03(no answer) or a type 02(Busy/No Answer). Note that the type 03 will only work on a transferred trunk call where as a 02 will work on an intercom call as well as a transferred trunk call.
To extend or reduce the number of rings at a station before recalling to VM go to program QT and adjust the RINGS BEFORE RECALL parameter (min setting is 3 max is 15)For hunting to VM as mentioned above adjust the CAMP ON timer.
Hope this helps.

RE: anybody know the old nvm-202 voicemail computer?!?!

(OP)
thanks for the input pave35.  i do have auto attendant setup and works fine.  i have to forward busy/no answer on every extension in order for a AA transfered call to terminate in a user's mailbox.  but for some reason that forward will un-forward itself after 2 or 3 days b/c the msg light will no longer blink....right now i've just tell each user to monitor the forwarding status if the msg lights goes out just do a INTERCOM -  PGM# - MSG - 2 (busy/no answer) and the msg light will blink again indicating the forward status.  but i'm sure there must be a better way to do this.  in avaya's term, is voice mail coverage.  first time programming this system and i did it from scratch so i think i'm very lucky.

=)

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greg

RE: anybody know the old nvm-202 voicemail computer?!?!

Greg
Make sure the stations are no set to a ring group. As I mentioned before, call forwarding is not necessay in the Onyx as the integration works with a recall from a transfer.
If a station is a member of a ring group I believe it will not recall. Something like that. Check the RINGS BEFORE RECALL timer and make sure its set to a 03 or a 04.
The only time I would use call forward on the ONYX was for the answering machine emulation. I think that was call forward type 4. It would allow you to hear the person leaving a message and pick up if you wished to speak with them and then delete the partial message in the NVM.

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