I have a customer who is in need of an automated direction line. The way that I've got it working right now is an info mailbox set to a CCR tree. The CCR tree is associated with a greeting table used by the auto attendent answering the spacific line. It works great for calls going direct to the line but if the receptionist wants to send a patron to the direction line I have had to program an external auto dial on the reception console and the receptionist has to transfer them to the line via an outside line. This of course is fuctional and works but then they are tying up two lines with this.
Any body have any suggestions of any way to route this transfer internally?
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