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Database facility in POA reports 820E error

Database facility in POA reports 820E error

Database facility in POA reports 820E error

(OP)
Hi,
Posted this before to Novell forum, but failed to get a response.
Just migrated to NW6 for NW5. Groupwise 5.5 was running on NW5 and all files were migrated to NW6 and is running on NW6 with problems.

The Problems  we have now is that we are keep getting  820E error on userxxx.db and/or msgxx.db logged in POA log and our  users are also getting Groupwise error (820E) as well . We have around 60 users and only 3 or 4 getting this error any given day. And it seems to be a different group of  users on the different days. The user getting the error (820E) can not receive any  outside (Internet) mail ,  but they are able to send  e-mails to    outside users (Internet).  Further more it would take 2-3 hours for those users who have 820E Error to send internal messages    , and sometimes it wouldn't send    internal emails at all.    Our    user also reported that they can not delete or empty TRASH either    when they had the 820E problem.

But   strangely enough, those users  won't have any problem   to send and receive emails  in next day or so.
Some other users   will experience the same problem   (for a day or two).

We rebuild the database twice using GWCHECK32 utility and still has the same problem.
Checked the permission and rights on MAIL folder (it is identical to the old 5.0 server Mail folder).

Also followed TID 1077933 - 820E on USERxyz.DB or Msg.db on POA on Novell Knowledgebase. No luck, still keep getting 820E error.


Any suggestions on pointing to the problem is greatly appreciated

thanks
charles

RE: Database facility in POA reports 820E error

What service pack(s) are you running? Netware 6.0 sp? and GroupWise 5.5 sp? (enhancement pack or not?)

Cheers,
Mark  

RE: Database facility in POA reports 820E error

Check this as well:

http://support.novell.com/cgi-bin/search/searchtid...

Note that setting post office to client/server only is recomended as client/server and direct can still have random file locking issues.

Cheers,

Mark

RE: Database facility in POA reports 820E error

(OP)
Thanks Mark,
NW6SP5 and GW5.5SP5
Post Office is set to client/server only..

charles

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