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TD816 system lockout

TD816 system lockout

TD816 system lockout

(OP)
I have just inherited responsibility for a TD816 with 3 lines, 5 KXT7230C sets, 1 KX-T7880 and a fax. I can make changes to the sets themselves ("program 99 etc") but I can't get access to the system from any of the sets. The set rejects (three tones) "program **1234" as soon as I hit the first "*". A fairly thorough perusal of the manual has not proved helpful. Any clues would be greatly appreciated.

gred

RE: TD816 system lockout

sounds like you are not on the programing ext if it rejects
the fist star!!

RE: TD816 system lockout

(OP)
Thanks for the reply.

I understood from the manual that any of the exts could function as a programming ext. I also tried each the same operation on each of the sets as installed. Do I actually have to be connected to a particular physical jack in the pbx?

RE: TD816 system lockout

yes you must use jack 01 ext 101 by default
if you are not sure where that is take a display
phone into the phone closet and plug directly into
jack 01

RE: TD816 system lockout

(OP)
I tried Jack01<=>Ext101 and the system denies access but only when I hit the "*" for the second time. Do I have to cycle through all the possible ext numbers until I find the correct one?

RE: TD816 system lockout

why are you not dialing *# 1234 ?

RE: TD816 system lockout

(OP)
Aha!
Strange that that is not is suggested in the manual!
Now I can actually proceed with trying to figure out how to make the necessary changes.
Many thanks.

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