Hello,
We have a 3rd party contractor that services our BCM's. They are trying to set up the IP Music feature on the BCM to play a streaming audio file when callers are on hold. My question is this:
In order set this up you need to tell the BCM what IP address and what RTP port the audio is streaming from on the destination machine. Since RTP uses such a wide range of ports this is impossible to find out unless we are supposed to be using another program that actually streams audio from a KNOWN RTP port. I was just wondering if anyone in this forum has happened upon any information about this feature....Nortel has been little or no help on this matter.
Thanks in advance!
Dustin
We have a 3rd party contractor that services our BCM's. They are trying to set up the IP Music feature on the BCM to play a streaming audio file when callers are on hold. My question is this:
In order set this up you need to tell the BCM what IP address and what RTP port the audio is streaming from on the destination machine. Since RTP uses such a wide range of ports this is impossible to find out unless we are supposed to be using another program that actually streams audio from a KNOWN RTP port. I was just wondering if anyone in this forum has happened upon any information about this feature....Nortel has been little or no help on this matter.
Thanks in advance!
Dustin
