×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Fax not receiving

Fax not receiving

Fax not receiving

(OP)
just installed BCM400 on DASS. The third channel is allocated on a DID to the fax machine. I have programmed a Target Line to point to the fax. We can make calls out from the fax, but unable to receive incoming. Does anyone have any idea what i may have done wrong?

Cheers

Reg

RE: Fax not receiving

Check if fax is connected to an ATA or is on an ASM port.

Try to point that target line to another phone for comparison.

Confirm the fax number is within range of the telco number block.

Make sure other DID's are working correctly.  This one would rule out the question regarding if the telco is sending the right protocol for the BCM.

RE: Fax not receiving

(OP)
It is on an ATA2, all other DID's are functioning ok. We have since found that all analogue devices connected to ATA's have problems.
One of them is a modem, it dials out, connects, handshakes, then after 10 seconds drops the line. tried all manner of settings as per the CD, but to no avail.
We put the BCM in as a replacement for a Norstar Compact, and they had no problems at all on the old system.
Contacted support, but still waiting for feedback.

RE: Fax not receiving

i have a similar issue with ASM8 on a BCM 1000. The port can dial out but cannt receive incoming calls, seeeems to be a bug.

BCpaul

RE: Fax not receiving

Another thing to check is the DTM clock source.  Make sure it's set to primary, NOT master.

I've come across fax problems when interfacing with a TimeWarner Integral Access box that supplies the PRI to the BCM.  At other sites using a PRI without that IA box, it works fine.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close