×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

forward to auto attendant

thread1361-917866

forward to auto attendant

forward to auto attendant

(OP)
pls help. customer is asking if incoming calls could be answered by one extension then after 4 rings call will forwarded to another extension then after another 4 rings the call will be forwarded to the auto-attendant. forwarding to the extension is working but when it gets to the auto-attendant on the call pilot, i'm not getting there instead i get the general mailbox where incoming callers would leave a message. don't know if this is really possible cause i'm thinking how would the call pilot know if it will play the auto attendant or general mailbox.

RE: forward to auto attendant

Perhaps by using hunt groups and the overflow DN.
Overflowing Hunt group DN to Hunt group DN and putting different members into each hunt group.

RE: forward to auto attendant

The biggest problem you have is that there is no per-say extension to point to for AA ( i might be wrong, this worked on BCM 2.0 but I havent heard of success on newer systems)

I would make a hunt group, with overflow, and 15 sec que.
Put one user in huntgroup1, the next user in huntgroup 2
Have the two Huntgroups overflow to eachother.  The 15 seconds equates to 3 rings between bouncing the two phones.

Then go to Callpilot and configure the AA to pickup after 6 or 8 rings on the line itself.

Gluck

RE: forward to auto attendant

Try playing with a DRT to prime vmail DN on your trunks or telling the AA to answer after 5 to 6 rings.

RE: forward to auto attendant

I've set up AA with a small CCR transferring to the Huntgroup DN as a way to handle this.  I think this can be done without using CCR trees by going into ringroups and specifying the huntgroup DN there, but I've never tried it that way.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close