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forward to auto attendant

forward to auto attendant

forward to auto attendant

pls help. customer is asking if incoming calls could be answered by one extension then after 4 rings call will forwarded to another extension then after another 4 rings the call will be forwarded to the auto-attendant. forwarding to the extension is working but when it gets to the auto-attendant on the call pilot, i'm not getting there instead i get the general mailbox where incoming callers would leave a message. don't know if this is really possible cause i'm thinking how would the call pilot know if it will play the auto attendant or general mailbox.

RE: forward to auto attendant

Perhaps by using hunt groups and the overflow DN.
Overflowing Hunt group DN to Hunt group DN and putting different members into each hunt group.

RE: forward to auto attendant

The biggest problem you have is that there is no per-say extension to point to for AA ( i might be wrong, this worked on BCM 2.0 but I havent heard of success on newer systems)

I would make a hunt group, with overflow, and 15 sec que.
Put one user in huntgroup1, the next user in huntgroup 2
Have the two Huntgroups overflow to eachother.  The 15 seconds equates to 3 rings between bouncing the two phones.

Then go to Callpilot and configure the AA to pickup after 6 or 8 rings on the line itself.


RE: forward to auto attendant

Try playing with a DRT to prime vmail DN on your trunks or telling the AA to answer after 5 to 6 rings.

RE: forward to auto attendant

I've set up AA with a small CCR transferring to the Huntgroup DN as a way to handle this.  I think this can be done without using CCR trees by going into ringroups and specifying the huntgroup DN there, but I've never tried it that way.

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