forward to auto attendant
forward to auto attendant
(OP)
pls help. customer is asking if incoming calls could be answered by one extension then after 4 rings call will forwarded to another extension then after another 4 rings the call will be forwarded to the auto-attendant. forwarding to the extension is working but when it gets to the auto-attendant on the call pilot, i'm not getting there instead i get the general mailbox where incoming callers would leave a message. don't know if this is really possible cause i'm thinking how would the call pilot know if it will play the auto attendant or general mailbox.
RE: forward to auto attendant
Overflowing Hunt group DN to Hunt group DN and putting different members into each hunt group.
RE: forward to auto attendant
I would make a hunt group, with overflow, and 15 sec que.
Put one user in huntgroup1, the next user in huntgroup 2
Have the two Huntgroups overflow to eachother. The 15 seconds equates to 3 rings between bouncing the two phones.
Then go to Callpilot and configure the AA to pickup after 6 or 8 rings on the line itself.
Gluck
RE: forward to auto attendant
RE: forward to auto attendant