Remote Administration

If you use ISDN-trunks:

1. Set a password for the "RemoteManager" user.
2. Be sure there is a RAS named "DialIn"
3. Make an IP Route pointing at the LAN you're configuring from, destination set to "RemoteManager".
4. In Incomming Call Route, Route a number to "DialIn" select the "Any Data" bearer capability.

In your end:
If you have an IP Office (or Alchemy)
1. Create a service for the customer, using te password above. Be sure there is no firewall-profile in the service. Be sure to use the same phonenumber as above.
2. Make an IP Route with your new Service as Destination.
3. Set the Managers IP to the customer system, and search for the system. You should now be prompted for the password.
4. Voila.

If you haven't got ISDN-trunks, I've got no idea!

without ISDN trunks you will need the modem module & then use dialup networking from PC.

the rest of the setup is the same as above

alternativly you can install manager on a local PC equiped with a modem & use PC Anywhere (or similar).

Personally I'm a big fan of standard VPN tunnels. Once you're on the customers network, you can do anything you could if you were there in person.

Another option I have used is to simply port map 3389 to the VMS server PC, which should also have manager, etc. loaded on it. Then fire up RDC and point it at the cust's public IP. Just make sure you use a reasonably secure password!

Peter