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I have just installed XP SP2 on two computers, one running Pro and the other running Home.  All appeared to be well until I requested chkdsk to run on next re-boot.  Both computers (I was doing both simultaniously) came up with the same blue screen error:


stop: 0X00000071 (0X00000000,0X00000000,0X00000000)

This even happens when I start in Safe mode.  I looked up MS knowledgebase and found article 815021 which deals with all sorts of problems but near the end says that this problem was fixed in XP with Service Pack 2.  As that is what was just installed, I am at a loss.

Any ideas?

Many thanks.

RE: 0X00000071

Looking at http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_pfgs.asp and http://www.annoyances.org/exec/forum/win2000/t1049131313

It would seem that this is due to problems with either one or both of NTDLL.DLL and Ntoskrnl.exe

You could try either reinstalling SP2 and see if it helps the situation. You could also try extracting the files from SP2 and then use recovery console to replace the files.

Greg Palmer
Free Software for Adminstrators

RE: 0X00000071

Thanks for the advice.  As I couldnt get into the system at all, I could not re-install the service pack.  I also could not replace the files you mention.  Instead I did a parallel re-install and tried to replace the files that way.  This made no difference.  I was under pressure to bring the two computers back into service so I did an inplace re-install.  However, this does not really work with XP as it overwrites the registry and creates new user profiles.  This is different to previous versions of Windows where files were replaced but settings remained untouched.

I wish I could learn something from this incident but it is not obvious as to why this happened on these two machines and not on ten or so others that I have installed SP2 on.

RE: 0X00000071

Hi Colin,
        Did you do the repair install as per the instructions in htp://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

If so I would guess that there was some problem before the initial install of SP2 as I have not had a problem with the repair install of xp before.

Is it possible that there was a malware problem?

On the XP machines that you have had the problems with, if you look in the c:\documents and settings folder. Are there still the folders relating to the previous users profiles? If so you can copy the details by using the instructions in http://support.microsoft.com/default.aspx?kbid=811...

Greg Palmer
Free Software for Adminstrators

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