×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

BCM with Companion

BCM with Companion

BCM with Companion

(OP)
Hello everyone

Recently I installed a BCM 3.5 at a retail store. The store
was using a MICS 4.1XC with companion.

The install required a straight swap of the MICS for the BCM 3.5. The base stations and RPI were moved of affected in any
manner.. Immediately after installing the BCM, the companions
started to lose their voice channel. You would press the page
button,and the page tone would be heard and the music would stop,but 2 out of 10 times the page being made would not go through.

It appeared that the voice path would not work. If you released the page and retried right after, it would then work.

Nortel ITAS has worked on this problem and indicate that they can't find what is  causing this. They have come back to me with the solution of running new cable and relocating the base stations ( 7 in total ). I find this hard to swallow as a solution due the fact that the companions worked perfect before when the MICS was in place, but the minute that the BCM was installed, the problem started to occur.

Any suggestions or if anyone else is experiencing the same or similar problem, please comment/ reply

Thanks


If you released

RE: BCM with Companion

did they tell why running new cables will solve the problem?

why did the client upgrade from norstar?

RE: BCM with Companion

That sounds like itas doesn t know the answer, nothing new on the bcm,dissconnect all bay stations, hook up one on a temp cable and try it, should prove them wrong quickly and inexpensivly, are they using an rpi?

RE: BCM with Companion

(OP)
I agree that it sounds like ITAS doesn't know the answer. As far as disconnecting the base stations, I'm convinced that the BCM is not fully compatible with the older Companion system.

Since they are introducing the a new replacement system, the Kirk network, they just don't want to fix this problem and deal with the older wireless system.

By the way, yes they are using a RPI and all the retail stores will be replacing their MICS's with BCM's. The BCM's that have been installed at other stores (without companion) seem to work quite well (with exception to having to install one patch, Core 5.08 , to stop the ports of the older M series sets from locking up.

The problen with hooking up only one is that it won't force them to admit that the fault is not the base stations (deployment), and it does work 7-8 times out of 10.


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close