Phone Manager Data on a Web Page
Phone Manager Data on a Web Page
(OP)
Hello,
I am looking into the possibility of being able to determine if a company worker has turned on their DND light by browsing to the company directory on our intranet.
I assumed this meant getting Phone Manager data in some manner (database, API, etc). However, I could be talking about obtain IP Office data.
Has anyone heard of doing this? I don't even know if this is a possibility, let alone how to do it.
Best regards,
Joseph Parchem
I am looking into the possibility of being able to determine if a company worker has turned on their DND light by browsing to the company directory on our intranet.
I assumed this meant getting Phone Manager data in some manner (database, API, etc). However, I could be talking about obtain IP Office data.
Has anyone heard of doing this? I don't even know if this is a possibility, let alone how to do it.
Best regards,
Joseph Parchem
RE: Phone Manager Data on a Web Page
RE: Phone Manager Data on a Web Page
RE: Phone Manager Data on a Web Page
If you're inventive enough you could put some pretty interesting stats up there by parsing out that script.
RE: Phone Manager Data on a Web Page
That sounds wonderful. How do I go about enabling the delta server output error information? I am not even entirely certain what you mean by delta server.
As far as I understand it, there is a proprietary Avaya box that handles a lot of the instant services and a Windows server handling the voicemail. Which is the delta server?
Best regards,
Joseph Parchem
RE: Phone Manager Data on a Web Page
There are documents on the setup and operation of the delta server software on Avaya's site under the IP Office section.
Alternatively, CCC comes with a program Call Center View that will let you monitor the status of any extension in the system in real-time. If there's only one person who'll be doing this monitoring it's probably by far the best solution.
RE: Phone Manager Data on a Web Page
RE: Phone Manager Data on a Web Page
If only one person needed to view this info you could simply use Phone Manager, which uses a blue circle to indicated someone in DND. Won't help you get the data on a website though.
Peter