Maybe I'm just being daft here (inconceivable!) but does anyone know a way to BOTH present a call waiting beep to agents in a hunt group AND use the call queuing features? I have a client who doesn't look at the phone, and thus doesn't realise they have a call queued for them. At the same time though, if it's a few minutes before the agent does get to the next call I want to play in-queue messages instead of ringing and ringing and ringing and ringing....
My poor brain is tired :-(
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