×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Electra Elite IPK Question

Electra Elite IPK Question

Electra Elite IPK Question

(OP)
We have an Electra Elite IPK system with a VMS card and an ACD card.

Is there a way to feed the Caller ID data to an individual computer sitting next to a phone? I know there are caller ID boxes that do this, but they seem to only work with analog phone lines. All we have is digital for the phones. No IP phones either. (Is there even a difference for caller ID data?) Is there an NEC brand or perhaps a third party product that would do this?


This is what I want to do: We have a call center where people call in with questions. The Customer Ed people have to then manually pull up the clients file on a proprietary application. Now if I could give my programmers the specs for something that feeds the caller ID data into the computer, they could write a piece of code that would automatically pull up the client file when a call is received. Similarily, have it function the other way. The Employee pushes a button in the computer and the phone would make a call.

Jan

RE: Electra Elite IPK Question

You would need a TAPI adapter CT(A)-R (9 pin rs-232) or a CT(U)-R (USB Interface). You will also need an AC-R power supply and TAPI software.

RE: Electra Elite IPK Question

I just Purchased a Electra Elite IPK with no manuals.  I need to know how to hookup the system to the phones.  I have 5 new lines but don't know how to connect them and the program them to the write handset.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close