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incomming call routes

incomming call routes

incomming call routes

(OP)
Hello all!

I am keep loosing an association between the incomming number and the destination. It is working for couple of weeks and then destination number disapears. I create the route and then merge config, but I loose it for some reason. Do I need to reboot to make it stick?
This is 412 on 2.1.

Thanks in advance, George

RE: incomming call routes

need to to know if you have PRI lines, so I can answer you properly. But try a when free not a merge config.

see ya

RE: incomming call routes

(OP)
Yes. we have PRI

RE: incomming call routes

You SHOULDN'T need to reboot regardless of what kind of lines you're using, incoming call routes are supposed to be mergeable.  That notwithstanding, I agree you should tell the switch to reboot overnight when free and see if that cures the problem.

Peter


"Shut up and reboot"
  - Dogbert's tech support

RE: incomming call routes

Does the customer have Programming access , if so I would suspect that they are accidently making changes to an old cfg before sending it to the system.

RE: incomming call routes

I've had exactly the same problems. Site was working fine...I changed one incoming call route - but suddenly say the DDI with 6500 at the end was suddenly going to a completely random user within the switch. Later on it changed over to another user. I've just deleted every incoming call route, rebooted the system, and then added the routes in again, and rebooted. Now everything is working ok. It's been giving me headache all day as I just didn't understand why a DDI with 6500 was going to a user with 6513 as the DDI and Extn number.

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