×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Has anyone made a webpage create a ticket

Has anyone made a webpage create a ticket

Has anyone made a webpage create a ticket

(OP)
Our system is SC 5.1 with SCAuto and Connect-it. I understand that you can have tickets auto-generated with Outlook forms, but has anyone made a webpage create a ticket? If so what tips can you share?

RE: Has anyone made a webpage create a ticket

try OAA also knwon as Get.It ....

RE: Has anyone made a webpage create a ticket

(OP)
That's it, I don't want to buy Peregrine's Get-It packages if the feature can be built myself.  Get-it has too much other stuff that we wouldn't use or already built ourself.

RE: Has anyone made a webpage create a ticket

I have developed something similiar within AC using Connect.It to read from an email box, for approving purchase requests, based on the subject line containing REQ00007:APPROVED or REQ00007:REJECTED, so you can manipulate the subject line in Connect.It to determine the Request in question and the approval status given.

I haven't tried it with SC but you could use the email connector  in Connect.It to read from an email box, and then process the email (which is formatted specifically for Connect.It) ito create a ticket in SC

I hope this has given you some ideas...

Jason Thomas
AssetCenter Consultant
Jason Thomas Consultancy Limited

RE: Has anyone made a webpage create a ticket

You could also try the web --> (flat file/ email/ xml ...) --> connectit --> SC
or
web-->email-->scauto-->sc

Does Work thru any of the above.. need to configure the event reg/ map on SC accordingly.




Thanx in Advance
    Jay

jay_jayv@indiatimes.com

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close