A user is unable to open and view individiual Trouble Tickets. When he double-clicks the entry nothing happens. When I'm logged into the local admin account I am able to login to my Remedy account and it works fine. I believe the issue has something to do with this user's profile. I tried deleting his profile and having him login to the domain again to recreate his profile. After this I uninstalled Remedy, rebooted, and reinstalled and the issue persists. I do remember reading a while back that there are a couple files that need to be deleted to resolve this issue but I don't remember what they are. Any of this sound familiar to anyone?? Thx in advance!
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