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User Vs Extension

User Vs Extension

User Vs Extension

I have a my 12 physical ports all with extensions and users assigned.  I have 1 IP phone built that has an extension and a user assigned.  I have 3 additional users with no extension assigned.  

I would like to add an employee who will not have a set, but rather all calls will go to his cell phone.

I have another employee who does not have a set, but will use manager to forward his set to wherever he is that day (again off net).

I have one softphone I would like to add.

VPN into the network is working via cisco products.

I am a little lost on when to add users and when to add extensions.  Can someone offer some basic insite on the subject or specifics to my example.


RE: User Vs Extension

Usere relate to the logical useres on your system, wheather or not they have a physical phone, these are wahta you would normaly add.

extentions are the physical ports on they system ( IP phones are alocated a virtual port when created) they are usualy asociated with a user although this can be left blank if a pure hotdesk is req.

In all of your examples above a USER should be created, for the softphone answere yes to the prompt to create an IP phone in all other cases answre no.

It is posible for a virtual usere to log-on to any phone if required.

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